Terms and Conditions Summary for RocknCrystals and Sydney Crystal Show websites
- Australian consumer law and consumer guarantees;
- Delivery of goods
- Returns and Refunds Policy;
- Ownership and intellectual property;
- Changes To This Agreement;
Australian Consumer Law and Consumer Guarantees
- The Australian Consumer Law requires any business with an online presence to have a set of website Terms and Conditions – Ts&Cs.
- RocknCrystals and Sydney Crystal Show are registered Australian companies and abide by Australian Law and Consumer Guarantees.
Delivery of goods
- Once a purchase is made and payment received the order is packed and sent within 24 hours on working days. Great care is taken with professional packaging to ensure safe and secure transport. The item or items are bubble wrapped, boxed then bubble wrapped again, then bagged in a post satchel.
- We use Australia Post for freight delivery. If anything goes wrong whilst in freight it is the responsibility of Australia Post. We happy to assist with any problems. Very rarely an item goes missing temporarily but Auspost has never lost an item.
- Tracking details are provided with links via email and login to site also through Auspost Tracking page. Paste your Tracking number on this page.
- At Check Out you are asked to provide a mobile phone number this is used primarily for Post Tracking – to send you details of when to expect delivery. Sometimes the phone number is used to call you if there are any discrepancies with your order such as incorrect freight details or an item is missing from our stock.
- For Australia delivery we use Auspost Satchels and offer $10 flat rate or free freight for Aussie orders over $100. You can pay for Express Freight Satchels at Check Out if you want faster delivery.
- You can add extra paid features at Check Out like Signature on Delivery and or Extra Cover.
- For International Freight we use Australia Post which will use other freight companies like USPS, NZ Post etc. We ship to Five Eyes Countries – Australia, New Zealand, USA, Canada and United Kingdom. We also ship to France, Germany, Greece, Italy, Netherlands and Sweden. You can add extra paid features at Check Out like Signature on Delivery and or Extra Cover.
Returns and Refunds Policy
- At our discretion refunds are provided once goods are returned. If you are not happy with your order please email us with some pics and let us know what you expect. This has happened only once out of many thousands of orders.
- RocknCrystals and Sydney Crystal Show values your Privacy and Personal information. We take care not to disclose you info or details to third parties which are not required. Unlike many other websites we don’t allow third parties like Google and Mail Chimp onto our server with their plugins to steal and analyse your personal data – shame on google, mail chimp and those other websites. Any information about you not required by us is deleted such as when you unsubscribe from our mail list. We do keep information required by Australian law for accounting and tax purposes. We use your information to send you orders you have purchased or information about our website via news letters.
- Another Third Party which requires your information is the payment gateway. The Payment gateway we use is common and they make us keep it secret from you that they charge a fee, so we don’t mention their name here.
Ownership and intellectual property
RocknCrystals and Sydney Crystal Show retains the rights and ownership of all images and content on this website.
Changes To This Agreement
We reserve the right, at our discretion, to modify or replace these Terms and Conditions by posting the updated terms on the Site or other. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms and Conditions. We are only human and make mistakes from time to time, pleas accept that everything on this website is not perfect but we put it right when we discover these imperfections.
We offer external links and some advice on the subject of Rocks and Crystals and related material. We don’t take responsibility for content etc on external sites.
Please do not copy our Terms and Conditions.
Please do not spam us – we are sick and tired of getting email and phone spams from call centers and bots trying to sell us internet web services.
Thank you for reading our Terms and Conditions. We trust you will enjoy the experience on our website.
Sarah and Stu
Modified on 4th November 2022.